Refund Policy

How it works

Animov sells digital goods made to order: every song and cartoon is created for you personally. The song lyrics are written for free and can be edited as many times as you like before you pay, so you see what you are buying before any money is charged.

Full refund

You get your money back in full if:

• we were unable to make or deliver your order;
• you were charged twice or charged by mistake because of a technical error.

Technical defects

If the finished song or cartoon has a technical defect — for example, the audio does not play or is cut off, or the sung lyrics differ from the lyrics you approved — we will remake it for free. If we cannot fix it, we refund the order in full.

When a refund is not available

Because every order is personal and you approve the lyrics before paying, we do not refund:

• a delivered order that has no technical defect, including when the result simply is not to your taste;
• orders cancelled for breaking the acceptable use rules in our Terms of Service.

How to request a refund

Email [email protected] within 14 days of payment and include your order number — you will find it in the bot chat or on your order page. We review every request and reply by email.

Approved refunds are returned to the original payment method. How long the money takes to arrive depends on your bank and payment provider — usually 5–10 business days.